1. How can I place an order?

You can place an order directly on our website https://www.diggidy-dog.com. Simply browse our products, add your favorites to the cart, and proceed to checkout.

2. What payment methods do you accept?

We accept Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, and Shop Pay. All transactions are secure and encrypted.

3. Do you ship internationally?

Currently, we primarily serve customers within the United States.

4. How long does it take to process and deliver my order?

• Processing time: 1–3 business days (orders placed after 02:00 PM EST are processed the next business day)

• Transit time: 4–7 business days

• Total delivery time: 5–10 business days

For more details, please refer to our Shipping Policy.

Do you offer free shipping?

Yes, we offer free shipping on all orders within the United States.

Where is Diggidy Dog located?

Our physical store location is: 3662 Niles Rd, St Joseph, MI 49085, United States. Google Maps direction: https://maps.app.goo.gl/EFx8eS69Nmx5jbSt6

5. How can I track my order?

Once your order has been shipped, you will receive a confirmation email with a tracking number and a link to monitor your package. You can track your order through the Track Order Page on our store.

6. What if my package is damaged?

If your package was damaged during delivery, please take a photo and send it directly to our customer service. Claims for damaged packages must be submitted within 7 days of delivery. Without proof of damage, we cannot issue a refund, credit note, or replacement.

For more information, see our Return Policy.

Can I cancel my order after it's placed?

Yes, we offer a 24-hour cancellation window. To cancel your order within this timeframe, please contact our support team.

7. What is your return policy?

We offer a 30-day return window. Items must be in their original condition and securely packaged. A prepaid return label is included with your order. For more details, please refer to our Return & Refund Policy.

8. Are there restocking fees?

Our restocking fee is $0 - we do not charge any restocking fees for returns. 

9. Who pays for return shipping?

For Defective or Incorrect Products: No cost to the customer. This applies when the product is incorrect, damaged by the carrier, or defective in any other way. Products must be returned in original packaging and in unused condition.

For Customer Remorse (Change of Mind): This applies when the customer orders the wrong item, it doesn't fit, or they no longer want it. A 30% service charge will apply. The customer bears the full return shipping cost. Refunds will be issued once the item passes inspection. Shipping costs are non-refundable.

How can I contact customer support?

You can reach our customer support team through the Contact Us Page.