Shipping policy

At Diggidy Dog, we are committed to delivering your pet accessories quickly and safely. This Shipping Policy outlines the details of our shipping process, delivery times, and what you can expect when shopping with us.

Shipping Locations

This shipping policy applies to orders shipped within the United States of America. We currently do not ship outside the USA.

Delivery Times

Below are the estimated delivery times for all orders:

Order cutoff time: 02:00 PM EST. Orders placed after this time will be processed the next business day, which may add an extra day to the delivery estimate.
Order handling time: We process orders within 1-3 business days, Monday to Friday. Once your order is processed, it will be shipped by one of our trusted carriers.
Transit time: 4–7 business days.
Estimated delivery time: The total delivery time, including processing, is approximately 5–10 business days.

Please note that delivery times may vary due to carrier delays or unforeseen circumstances.

Carrier Services

We partner with the following reliable carriers for deliveries within the United States: USPS, UPS, and FedEx. You get a tracking ID within 24 hours of placing your order at your registered eMail address.

Shipping Costs

Free Shipping: All orders within the United States qualify for free shipping, with no minimum order requirement.
Once your order has been shipped, you will receive a confirmation email with tracking information.

Shipping Address

Please ensure your shipping address is accurate at the time of checkout.
We are NOT responsible for delays or failed deliveries caused by incorrect or incomplete addresses.

Damaged or Lost Packages

If your package is damaged during delivery, please take a photo and send it directly to our customer service.

Claims for damaged packages must be submitted within 7 days of the delivery date. Without proof of damage, we cannot issue a refund, credit note, or replacement.

In the event of a lost package, please contact our customer service immediately to assist with locating or replacing your order.

Tracking Your Order

Once your order has been shipped, you will receive an email notification containing a tracking number. You can monitor your package's journey through https://diggidy-dog.com/apps/track123.